HP Office Jet 4650 no power

[Rummy02]

Hi

My printer showed an error code, which I failed to take note of.  It didn't seem to be working so I switched it off and now when I try to switch it on, it flashes a blue screen and then nothing.

I have tried to reset it but I'm still not getting anything.

Any advice would be good.

Thank you

[Hawks_Eye]

Hi @Rummy02 

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

It sounds like your HP OfficeJet 4650 is stuck in a blue screen error state, refusing to power on properly. This issue has been reported by other users, and there are a few troubleshooting steps that might help:

1. Perform a Hard Reset

   • Unplug the printer from the power source.
   • Wait at least 60 seconds before plugging it back in.
   • Try turning it on again and see if the blue screen persists.

2. Check Power Supply Compatibility

   • Ensure you're using the correct power adapter for your printer.
   • If possible, try plugging the printer into a different wall outlet (avoid surge protectors).

3. Try a Semi-Full Reset

   • Some HP printers allow a semi-full reset via a hidden support menu.
   • This process varies by model, but HP has a video guide that might help.

4. Firmware Update (If Accessible)

   • If the printer briefly powers on, check HP’s support site for firmware updates.
   • Some users have resolved similar issues by updating the firmware manually.

Let me know if you need help navigating their support options!

Thanks for being part of the HP Community!

Regards,
Hawks_Eye