HP Office Jet 5960

[lar5960]

My laptop will not recognize my Office Jet in order to scan. I ran the san doctor and uninstalled and reinstalled my software but that did not work. I can get any help from HP support. HELP!

[KrazyToad]

@lar5960

Welcome to HP Community

I have gone through your Post and would like to help

Are you able to make Photocopies

Please uninstall the printer from root level and reinstall the printer driver using the Windows Built In driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

You can also try the HP Smart App. Link: https://support.hp.com/in-en/document/c04675142

Keep me posted

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