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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
fresod
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HP Office Jet Pro 9010 no longer scans

HP Recommended
office jet pro 9014
Microsoft Windows 10 (64-bit)

No longer scans on wifi from computer. Messege "contacting HP cloud services". Switched printer off/on, restarted computer without result. Print ok from computer an iphone over wifi. Unistalled all HP software, now trying to reinstall HP Smart on computer but the downloader wont start from microsoft store. Out of options...

 

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Betty0610
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HP Recommended

@fresod

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Welcome to the HP Support Community.

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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