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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-02-2021 08:51 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My nearly new HP OfficeJet 3830 has suddenly stopped scanning from the document feeder and gives me a "scanner cover open" error every time I try. I've made sure everything is securely closed, wiped off all sensors, unplugged the printer for a hard reset, and nothing is working. I'm beyond frustrated because the document feeder is the whole reason I bought this printer. I need to scan multi-page documents all day long, so this is a deal-breaker for me if it can't be fixed. 

Category:
3 REPLIES 3

‎03-06-2021 08:04 AM

HP Recommended

@Geokatgrl, Welcome to the HP Support Community!

 

I understand you are not able to scan using the document feeder. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Also, perform the steps mentioned in this document - Automatic document feeder does not pick paper or feeds too many sheets

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-10-2021 09:20 PM

HP Recommended

This did not fix the issue. I think something is broken in the document feeder. One of the rollers isn't attached on one end. I will need to see about a replacement or refund most likely. Very frustrating to have only had it a few months with average use and it breaks for no reason. Print quality is deteriorating also, so something isn't right with the machine. 

Was this reply helpful? Yes No

‎03-11-2021 02:11 AM

HP Recommended

@Geokatgrl

 

If the issue persists, then yes, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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