HP OfficeJet 3830 will not scan

[Garfignewton]

My HP OfficeJet 3830 won't print.  I can't align the printer because it won't scan.  What to do?

[Garfignewton]

My OfficeJet 3830 won't scan.  I can't align the printer because it won't scan.  How do I fi the scanner?

[Raj_05]

Hi @Garfignewton,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble with your HP OfficeJet 3830 printer. When your printer isn't printing and won't scan for alignment, there could be a few different issues causing the problem. Here are some troubleshooting steps you can try to resolve the issue.

• Check Connections: Ensure that your printer is properly connected to your computer or network. Make sure all cables are securely plugged in, and if you're using a wireless connection, ensure the printer is connected to the correct Wi-Fi network.
• Restart Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Turn on the printer and see if it starts working properly.
• Check Ink Levels: Make sure that your printer has sufficient ink levels. If the ink is low or empty, the printer might not be able to print.
• Check Paper: Ensure that there is paper loaded in the paper tray and that it's properly aligned.
• Printer Queue: Check the print queue on your computer to ensure there are no pending print jobs that might be causing a delay.
• Software Issues: Sometimes, issues can be related to software. Try uninstalling and reinstalling the printer drivers on your computer.
• Scanner Issue: If the scanner is not working, it might be due to software or driver problems. Make sure you have the latest scanner drivers installed on your computer. If needed, you can download the latest drivers from the official HP support website.
• Alignment Issue: If you can't perform the alignment due to scanning issues, you might need to address the scanning problem first. Check if there are any error messages or indications on the printer's display that could provide more information about the scanning issue.
• Firmware Update: Check if there's a firmware update available for your printer model. Sometimes, updating the firmware can resolve various issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support