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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎04-05-2024 09:48 AM

HP Recommended
Operating System: Microsoft Windows 11

No matter which settings I change on HP Scan, when I scan multiple pages, it doesn't register more than the first page. It was working fine for months until now. Here are the settings I used, I also tried "everyday scan" with the same settings, didn't help. I used HP Smart and it did the same thing. I researched other threads and power cycled my printer, uninstalled/reinstalled the printer software, searched for new firmware (there was no new firmware), rebooted my computer and nothing fixes it. Any other person have any luck on fixing this? Is there a tech support # or chat for HP???

HP Scan 1.jpgHP Scan 2.jpgHP Scan 3.jpgHP Scan 4.jpgHP Scan 5.jpg

2 people had the same question
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