HP OfficeJet 6950 Scanning to PDF No Longer Works

[itengeneer]

After years of working on this printer scanning a document to a PDF file no longer works.  The only option now presented is scan to a JPEG file.

I like to know why scanning to a PDF file no longer works on this printer.

Thanks.

[itengeneer]

It did put the PDF file in the Documents directory without asking what folder I wanted to place it.

I tried the same thing on my Windows 7 tower PC and it asked where in the displayed drive directory and let navigate the directory to the folder I wanted it.

On my Windows 8.1 laptop it never displayed the system directory to choose the location; it just put it in the documents folder.

[asmita6658]

Hi @itengeneer

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

Let's try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 8.1 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

You may also refer to this document -  HP Printers - How to Scan (Windows)

Hope this helps! Keep me posted. 

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