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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎08-16-2023 06:14 AM

HP Recommended

Hi, 

It's been a while using all features of my  HP OfficeJet Pro 6960 to my full satisfaction. But recently I have encountered an issue in scanning. While scanning a document I am getting this vertical lines showing up on the far right of the document. I tried to do Printer Alignment and see below the print I am getting and while following the two steps after by lifting the scanner,  placing the alignment page face down and scanning it I am getting an error message so It's not happening.

Please help me with a solution.

 

Majedscan from HP OfficeJet Pro 6960.jpg

Category:
1 REPLY 1

‎08-18-2023 09:38 AM

HP Recommended

Hi @MajedLebanon 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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