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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-06-2022 08:18 AM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 8025  - for the last year, I have been getting messages when copying or scanning to 'turn off, then turn on.  If problem persists, scanner has become damaged and cannot copy or scan.'   I have been doing that and it then copies or scans after turn off, turn on.  But now it has quit, 12 days after my 2 yr extended warranty expired.  So frustrated.  

Is there a fix for this, or do I just need to give up on this model and go to Laser

Category:
1 REPLY 1

‎02-14-2022 01:40 PM

HP Recommended

@AubieTige

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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