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HP OfficeJet Pro 8710 All-in-One Printer series It copies and it prints, but the scanner not working

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HP OfficeJet Pro 8710 All-in-One Printer series
macOS 10.15 Catalina

I received a warning from my computer.  See photo.  So I must've deleted the monitoring framework and now the scanner doesn't work.  Can you please help me to uninstall/reinstall on a Mac?  The virtual agent was impotent to help--it thought I was on a PC.  I'm so frustrated I could cry.   Thank you in advance.

 

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@Lisa_Loo, Welcome to HP Support Community!

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Try scanning.

 

If the issue persists, we can try updating the HP Easy Scan App. Here us how you do it-

 

Uninstall the printer software and reinstall it. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac)  for help. Once you have the latest software, try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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