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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-04-2020 08:54 AM

HP Recommended
Product: Example: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

This printer is having some copying issues. I am able to scan items and view them as a PDF as well as print. But for some reason when I select copy I get stuck with an infinite loading wheel. I tried updating drivers and firmware with no luck. Any ideas?

1 person had the same question
2 REPLIES 2

‎09-04-2020 09:32 AM

HP Recommended

the same trouble
my friend can't solve it

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‎09-06-2020 11:14 AM

HP Recommended

@gpoulson, Welcome to the HP Support Community!

 

If you are able to scan, it means the scanner mechanism is working fine.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Try making a copy. If the issue persists, we will have to perform a factory reset on the printer.

Make sure you are able to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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