HP Officejet 3830 Scanner feed doesn't take the paper fully and paper jammed with big sound

[Sophia375]

Hi Everyone,

My Officjet 3830 printer doesn't take the paper fully and paper is jammed in scanner feeder with big knocking sound.

the HP doctor program won't fix this issue nor there is no contact for HP Support.

Any thoughts or resolutions are appreciated.

thank you

[Jay_G24]

Hi @Sophia375,

I'd like to help!

I understand you facing ADF jam issue.

Try the below suggestions -

Clean the automatic document feeder (ADF)

If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.

1. Get a lint-free cloth and distilled water.

2. Remove the original document from the ADF.

3. Turn off the printer, and then disconnect the power cord.

4. Open the ADF cover.

   

5. Find the paper pick rollers and the separator pad inside the ADF.

   

   Callout

   Description

   1.

   Paper pick roller

   2.

   Separator pad

6. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

7. Use the damp cloth to clean the paper pick rollers and the separator pad.

8. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

9. Close the ADF cover.

10. Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

You may refer to -HP printers - Automatic document feeder does not pick paper or feeds too many sheets

 If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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