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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 3830
Microsoft Windows 10 (64-bit)

I am running WIndows 10 64 bit, which I recently upgraded to from WIndows 7. I was in the middle of a huge scanning project when all of a sudden the scanner quit working. The document feeder runs the papers through, but nothing shos up on the scanner software.  I tried using the control panel on theprinter, it w ill not scan. I rebooted the computer, I deleted and reinstalled the software, I unpklugged the printer and plugged it back in, all to no avail. In the meantime my work is not getting done. I hate to have to go bu a new one. Please can somebody help?

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