HP Officejet 4500 error message scanner failure.

[ar_farmgirl]

This worked for me.  In essence, a paper jam has gotten the scanner bulb unit stuck out of place and not resetting to it's default position.

The hardest part was identifying the clips holding the scanner bed and glass into place.  They are directly behind the control panel and we pried them apart with a pocket knife.    The screws we used allen wrenchs for...  metric   and the screws are magnetic if one won't come out of it's hole.  Also make sure you find the two screws back by the lid hinge.  We missed those the first go around.

Good Luck!

[ANagode]

Thank you very much for your howto. Printer works again.

You should work in HP support.

HP support was useless. So many people with the same problem ....

I owe you a beer 😉

[GERESQ]

I tried your procedure but it did not work. My HP 4500 Officejet wireless is about 2 years and worked fine until the "Scanner failure cannot scan, copy or fax" message came on. I am still able to print from my computer but cannot copy. Any suggestions would be greatly appreciated.

[Gabonne]

Many thanks, Greasy68! It works perfect! I want you to know that I signed up only to can replay, in order to thank you!

Gabriel

[GERESQ]

This procedure did not solve the problem. After meticulously following the instructions I was still unable to copy, scan or send a fax.

[ThankYou22]

Thank you Very Very Much.

it worked like a charm, the photos are very helpful.

Thanks!!

[TomC3]

greasy68,

Thanks for the excellent instructions. Worked perfectly. 

Tom

[OughtNaught]

The pictures and text worked beautifully.  Thank you very much.

[malco]

Had this problem and feared the worst. Scrap it and buy new. However, read your post, found the spindle in question, gave it a few twists both ways between finger and thumb, PROBLEM GONE!! No tools needed. Can't thank you enough (at least £50-60 saved).

[MITJOGANI]

Thank you so much buddy.... Ur solution worked perfect for me..... And who takes extra efforts to put in pictures but ur pictures were very very helpful... Thank you so much...