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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-10-2020 10:43 AM - edited ‎09-10-2020 10:55 AM

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I've been using the same Officejet 4630 for the last 5+ years without any issues. This summer (after my college sent us all home for the spring due to the pandemic), I utilized my family home printer. Now, after returning to school for the fall, I am having some issues with using the scanning function, but not the printing function. I connect my printer to my computer using a USB cable rather than wirelessly. I have already run the HP Print and Scan Doctor application and it is showing that it cannot find the driver. I attempted to uninstall everything associated with the printer and reinstall all of the drivers with no success. Does anyone have any advice on how to proceed?

5 people had the same question
5 REPLIES 5

‎09-10-2020 02:30 PM

HP Recommended

Hello, I have a HP office jet Pro 8710 I work form home i need this thing to work it stop printing from the network can some please help me 

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‎09-11-2020 06:44 AM

HP Recommended

@rblevinski, @Eartha, Welcome to the HP Support Community!

 

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-11-2020 02:27 PM

HP Recommended

@Kumar0307, Thanks for the response!

 

I attempted to use the extended scanner, however, it tells me that communication to the scanner could not be established. My computer seems to recognize that the printer is connected, just not when scanning.

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‎09-12-2020 05:34 AM

HP Recommended

@rblevinski

 

Check if a security software on your computer is blocking the scanner software.

You may disable the anti-virus program for a couple of minutes and check if you are able to scan.

 

Please right click the start button and select Run.

Type services.msc and press OK.

Locate the Shell Hardware Detection service, select it with a single left click and press the Restart button

Next locate Windows Image Aqcuisition and select it with a left click, then press  the Restart button.

 

Now, try scanning.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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‎09-15-2020 01:29 PM

HP Recommended

I attempted to follow these steps this afternoon, however, I am still experiencing the same scanning issues.

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