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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
MahendraMG
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HP Officejet 4680 unable to scan from Windows surface book with Windows 10 OS version 2004

HP Recommended
Microsoft SurfaceBook
Microsoft Windows 10 (64-bit)

On this latop, HP Scan and Capture cannot detect the printer/scanner. I am able to use it as printer but cannot scan images or documents.

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KrazyToad
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HP Recommended

@MahendraMG

 

Welcome to HP Support Community


I would like to help

 

Are you able to make Photocopies?

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next assign a manual IP Address and check if that helps

 

 

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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