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‎01-28-2022 11:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet 5255 printer's scanner produces printed output with a large black stripe down the middle of the page.

1 REPLY 1

‎02-01-2022 11:49 AM

HP Recommended

@BillM12

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer?

  • Did you make any changes to your printer? 

  • Are you able to print from other devices? 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

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