HP Officejet 5740 all in one

[Debbie409]

My scanner won't work when I put it in the document feeder it's a blank page but when I lay it on the scanner glass it scans it.  Why won't it scan on the document feeder?  I pulls it through just like it's going to scan but doesn't show anything scanned.  Kinda like I put the paper in upside down.

[Jay_G24]

Hi @Debbie409,

I'd like to help!

I understand you are unable to scan from the document feeder.

Follow the below instructions to scan-

Scan documents and photos from the printer, capture items with the computer camera, or use the scan tools with files saved on the computer.

1. Click the Scan tile on the HP Smart app home screen.

2. If a Get Started screen opens, click Get Started.

   NOTE: 

   The Get Started screen displays when you select Scanner, Import, or Camera for the first time.

3. Select an option from the top menu bar.

   • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF)(printed side up on the document feeder). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

   • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

   • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

   

4. From the Scan window, change settings, such as source, presets (document or photo type), page size or scan area, output type, and resolution to match the scan job.

5. Select the Auto Enhancements icon  to toggle the enhancement features on or off.

   • Auto-Enhancements: Automatically brightens colors and sharpens image contrast.

   • Auto-Orientation: Automatically rotates images to their correct orientation.

6. Click Scan.

   A preview of the scan displays.

7. If the Detect Edges window opens, adjust the boundaries by clicking and dragging the blue dots, and then click Apply.

8. Select from the following options and settings in the Preview window.

   • Add another page by clicking + Add.

   • Drag and drop the images to reorder multi-page scans.

   • Click the Menu  icon to edit, replace, or delete the scanned items.

   • Click the Rotate  icon to rotate the item.

   • Select the file type, either Basic PDF to save as a single file or Image to save the scans separately.

9. In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters and text, and then click Done.

   

10. Select an option to save, print, share, or fax the scan file.

    • Print: Send the scan to the printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.

    • Share: Send the scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows or Mac store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send the scan via fax.

    

11. After saving the scan, click OK, and then click the Back button to return to the Home screen.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[Debbie409]

I know all of this.  It use to scan from the document feeder but, after the last update it will only scan if you lay it on the scanner glass.  When you try to scan from the document feeder it pulls the document through like it's scanning it but when it displays on the computer screen it's blank.  Like I scanned it upside down but, I know I didn't.

[Jay_G24]

Are you placing the paper printed side up on the printer to scan?

Are you able to make copies using a document feeder?

Meanwhile, try the steps in the document -Resolve scan quality problems on HP printers

Let me know how this goes!