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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-30-2019 01:41 AM

HP Recommended
Product: HP Officejet 5740
Operating System: macOS 10.15 Catalina

Good morning,
I have an annoying problem with my printer.
After installing Mac Os Catalina operating system, I can no longer perform any scan.
The new software release of November 18 does not work.
Do I still have to wait?

Thank you all

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2019 05:26 AM

HP Recommended

Hi,

Image Capture allow saving as PDF too, select PDF from the file type drop- down.

 

And HP Easy Scan will become compatible with Catalina in the future, HP is working to restore its functionality on the operating system.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎11-30-2019 04:00 AM

HP Recommended

Hi,

have you tried scanning using Image Capture for now, as listed below?

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-30-2019 05:05 AM

HP Recommended

Of course, and it's ok. But I need to have documents in ".pdf" format.

Furthermore, I hope this workaround will not be the definitive solution...

 

Howewer, many thanks! 🙂

Tags (1)
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‎11-30-2019 05:26 AM

HP Recommended

Hi,

Image Capture allow saving as PDF too, select PDF from the file type drop- down.

 

And HP Easy Scan will become compatible with Catalina in the future, HP is working to restore its functionality on the operating system.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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