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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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Solved!

HP Officejet 6500 Scanner

HP Recommended
Officejet 6500 E709a Series
Microsoft Windows 10 (64-bit)

My scanner will run exactly one scan, with no problems.  If I try to scan another document, the scanner seems to function normally, "scan completed" and then a message pops up "Problem scanning. Something went wrong. Please try again." I try again, same message.  Help! 

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@KHKELLYKS, Welcome to the HP Support Community!

 

I understand you are not able to scan more than 1 page. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Try making a standalone copy of more than 1 page and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

You may also run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 3 of 4
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HP Recommended

Thank you!  That worked!

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HP Support Agent
HP Support Agent
16,959 16,958 1,132 1,346
Message 4 of 4
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HP Recommended

@KHKELLYKS

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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