cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Latorch
New member
1 0 0 0
Message 1 of 2
91
Flag Post

HP Officejet Pro 6978 won’t scan to email. It says it has failed

HP Recommended
HP Officejet Pro 6978
Microsoft Windows 10 (32-bit)

HP Officejet Pro 6978 won’t scan to email. It says it has failed

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,069 18,068 1,254 1,475
Message 2 of 2
Flag Post
HP Recommended

@Latorch, Welcome to the HP Support Community!

 

Are you able to scan and print from the computer?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the settings:

Refer to this document to know how to setup scan to email feature on the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation