Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
HP Officejet Pro 6978 won’t scan to email. It says it has failed
@Latorch, Welcome to the HP Support Community!
Are you able to scan and print from the computer?
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Check the settings:
Refer to this document to know how to setup scan to email feature on the printer.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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