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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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HP Officejet Pro 6978 won’t scan to email. It says it has failed

HP Recommended
HP Officejet Pro 6978
Microsoft Windows 10 (32-bit)

HP Officejet Pro 6978 won’t scan to email. It says it has failed

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Latorch, Welcome to the HP Support Community!

 

Are you able to scan and print from the computer?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the settings:

Refer to this document to know how to setup scan to email feature on the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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