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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-11-2023 11:12 AM

HP Recommended

scanning to PDF results in band of vertical lines one side at edge, about 1/4 of page - from both sheet feed and glass

Category:
1 person had the same question
5 REPLIES 5

‎12-13-2023 01:50 PM

HP Recommended

Hi @rwd5,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your printer.

 

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine) 

 

If you find lines when you make a copy, Kindly refer to the steps on this video link to troubleshoot.

 

Update the printer firmware by clicking on this link and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎12-13-2023 02:01 PM

HP Recommended

No problem making copy off the scanner glass,  firmware is latest version - did not fix problem with scanner

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‎12-14-2023 07:16 AM

HP Recommended

Hi @rwd5,

 

Thank you for confirming that the copy works fine.

 

Kindly refer to the below steps to fix the issue.

 

A) Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

 

B) Uninstall the printer software by following the steps from this link and restart the device.

Install the printer software by clicking on the link again.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎12-14-2023 07:54 AM

HP Recommended

Uninstalled and reinstalled the HP software - still getting the band of lines on one side of scanned page (approx 1/4 of scan)  - see pict below

 

rwd5_0-1702565632568.png

 

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‎12-17-2023 02:35 PM

HP Recommended

Hi @rwd5,

 

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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