HP Officejet Pro 8035--Scans to the computer are always SKEWED

[ModUser]

Whenever I scan documents to the computer, Whether from the ADF or the Flatbed scanner, the scanned documents are always skewed. However, If I copy documents using the printer's control panel, whether by the ADF or the Flatbed scanner, the printed copies are always perfect--matching the original documents.

Also, when scanning to the computer a document that contains a table with grid-line borders or a thick line banner, the scanned table/thick line gets skewed at a different degree  from the beginning  of the document,  or curved rather than come out straight as in the original document.

The scanning is always skewed on all software platforms--Basic HP SCAN from driver software, SCAN from HP SMART, and  SCAN from the printer panel.

Since the problem only occurs when scanning to the computer, and not when I am copying documents through the printer's control panel, I figured out that the skewing problem is digital--either a firmware or driver issue, and NOT a hardware problem.

I am using the latest drivers and software versions for this printer, including firmware MALBECPP1N001.2204A.00, and it is a real disappointment that HP cannot fix this issue in all the software/firmware updates that come out.

Btw, HP does not seem to promptly update the firmware on the printers software and drivers site; my printer already automatically updated the firmware twice while an older version was still listed as the latest, on that site.

[Andr-1611]

Hello @ModUser ,
Welcome to the HP Support Community!

Use this software package HP OfficeJet Pro 8030 All-in-One Print EasyStart Printer Setup Software – Offline Use Only  then it works.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[ModUser]

Thanks for your reply.

I did not say it does not work; I said the scans to the computer are always skewed.  I am using the very latest HP software package. I also tried HP Smart. Same problem.  After some research, I found out that it is a common problem with HP scan software, even with different models.

[User20220607]

Wow, shítty software to match the shítty printers. what a shocker.

[ModUser]

Actually, the printer itself works very well and the its print quality is great. The problem is within the scanning software.