HP Officejet Pro 8610 Scan

[dare2dance]

HP Scan doctor told me 

but i can't find the driver/software.

[Andr-1611]

Hello @dare2dance ,
Welcome to the HP Support Community!

You must install this software package, here: "HP OfficeJet Pro 8610 All-in-One-Druckerserie/HP OfficeJet 8600 Druckerserie – Software und Treiber ... ".

Hope this helps! Keep me posted.
Andreas

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[dare2dance]

Hallo Andreas,

(ich vermute, du bist auch Deutscher). Das hat leider auch nicht geholfen. Ich kann nach wie vor nur über den Windows-Scan scannen. 

[MarcusC]

Hey Dare2dance😁

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

[dare2dance]

Very simple - it doesnt work.

[Andr-1611]

Hi @dare2dance ,

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP OfficeJet Pro 8610 All-in-One-Druckerserie/HP OfficeJet 8600 Druckerserie – Software und Treiber ... ", Dateiname: OJ8610_198.exe (162.1 MB).

Read this information here only!

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC < this is important
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC < this is important
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

For scanning you still need this software package. First download only, Close all programs, see 13..

More Infos about scanning here.

The network configuration or the type of connection can be changed later, read here.

Note:

Change the File Explorer settings again -

• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)

OK

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

German community:
created 11,631 posts + generated 1,114 solutions + received 1,654 kudos