HP Officejet Pro 8610 Scanner Problems

[Jazoola]

After a storm, the printer stopped connecting to the computer.  The App on the computer was debunked.  I deleted and reloaded the app.  It is a newer app, which works fine from the computer side, but not from the printer touch screen.  I want to scan using the printer touch screen but it says "To scan to a computer, make sure the feature is enabled. Mac OS X: HP Scan software is required for this feature.  If installed, open HP Utility. Under scan settings, select Scan to Computer and ensure that Enable Scan to Computer is selected.

This was on the old HP utility, but not on the one I have now installed.  Help please, there are just too many steps to do it from the computer.

[Jay_G24]

Hi @Jazoola,

I'd like to help!

Follow the below instructions-

• Open the HP Printer Assistant. From the Start menu, click All Apps, click HP, and then select the printer name
• Go to the Scan section.
• Select Manage Scan to Computer.
• Click Enable.

if the software is not installed, please download the drivers from here

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jazoola]

This is the HP Smart App on Mac.  That info doesn't seem to be available.

[Jay_G24]

Please try installing the printer drivers on your computer.

Let me know how this goes!