• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-14-2020 01:11 PM

HP Recommended
Product: ASUS all in one pc
Operating System: Microsoft Windows 10 (64-bit)

Hello all, 

     I had a HP printer Photosmart 7520  which worked great until I spilled coffee on the scanner. I purchased a new HP Officejet Pro 8025.  Everything works fine except I use to have my old printer surge protected. With the new 8025 I can't plug it into the surge protector because the printer powers on/off when I turn the surge protector on and off. In order to use the 8025 printer 

power switch properly. I must have the 8025 printer plugged  into a live or hot wall socket. Then the 8025 power switch works properly. Was the switch change a cost saving for HP. Please help

1 REPLY 1

‎03-17-2020 11:09 AM

HP Recommended

@grw1300, Welcome to HP Support Community!

 

During the printing process, the level of current passing through the surge protector, or power strip fluctuates slightly, causing an inadequate supply of power to the printer. The surge protector configurations and load conditions that can affect proper printer operation. Depending on these configurations or load conditions, printer functionality cannot be predicted.

 

And hence, we recommend you connect the printer directly to the wall outlet.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.