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HP Officjet Pro 7720 scan to email

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HP Officjet Pro 7720
Microsoft Windows 10 (64-bit)

Scan to email directly from the printer stopped working a few weeks ago. Scan to email was setup by someone else.

I have looked through the manual but cannot see the usual setup via EWS to insert SMTP information and credentials as you would normally see. In fact the manual doesnt make it clear how the scan to email works. I am missing something I know, 


At the moment when scanning to email the printer display shows a message bout not being able to find the server?

HP Support Agent
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I'd like to help!


Set up the Scan to Email feature via the HP Embedded Web Server (Windows)


Step one: Access the HP Embedded Web Server (EWS)


The steps vary according to the type of control panel on your printer.

Figure : Control panel types

  1. 2-line control panel

  2. Touchscreen control panel

  1. Locate the IP address:

    • 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.

    • Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button (), and then touch the Network Connected button (), or the Network Wi-Fi ON button (), to display the IP address or host name.

  2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

    Figure : Example of an IP address in a browser address line


    If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

Step two: Configure the Scan to Email feature

  1. Click the System tab.

  2. In the left navigation pane, click the Administration link.

  3. In the Enabled Features area, set the Scan to Email option to On.

  4. Click the Scan tab.

  5. In the left navigation pane, click the Outgoing Email Profiles link.

  6. On the Outgoing Email Profiles page, click the New button.

  7. In the Email Address area, complete the following steps:

    1. In the Your Email Address field, enter the sender's email address for the new outgoing email profile.

    2. In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

  8. In the SMTP Server Settings area, complete the following steps:

    1. In the SMTP Server field, enter the address of the SMTP server.

    2. In the SMTP Port field, enter the SMTP port number.


      In most cases, the default port number does not need to be changed.


      If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's Web site or other sources. Typically, for Gmail, the SMTP address is, port number 465, and the SSL should be enabled.


      Please refer to online sources to confirm these server settings are current and valid at the time of configuration.

    3. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

  9. If the SMTP server requires authentication to send an email, complete the following steps to populate the fields in the SMTP Authentication area:

    1. Select the SMTP server requires authentication for outgoing Email messages check box.

    2. In the SMTP User ID field, enter the user ID for the SMTP server.

    3. In the SMTP Password field, enter the password for the SMTP server.

  10. To require a PIN to be entered on the printer control panel before an email is sent using the email address, complete the following steps to populate the fields in the Optional PIN area:


    HP recommends creating a PIN to secure the email profile.


    When a PIN is created, it must be entered on the printer control panel each time the profile is used to send a Scan to Email.

    1. In the PIN (Optional) field, enter a 4-digit PIN.

    2. In the Confirm PIN field, re-enter the 4-digit PIN.

  11. To configure optional email preferences, complete the following fields in the Email Message Preferences area with the desired settings:

    • Maximum Size for Email Message Attachments: Use this drop-down menu to select the maximum size for email message attachments.


      HP recommends using the default file size of Automatic for the maximum size.

    • Auto CC: Select this check box to automatically copy the sender on email messages sent from the profile.

  12. Review all the information, and then click one of the following options:

    • Save and Test: Select this option to save the information and test the connection.

    • Save Only: Select this option to save the information without testing the connection.

    • Cancel: Select this option to quit the configuration without saving.

Click here to watch the video on YouTube.( the product in the video might be different but the steps remain the same)


You also refer to -How to Scan to Email


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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