HP PSC 1315 all in one does not scan

[stevinsonboy]

Did use this device in January 2020 and there after only start using again recent April 2022. Now having a problem that I cannot make a scan, while printing no problem. 

Did run Print & Scan doctor, which said I need to update the front panel via Solution Center, installed on my laptop. However, when opening Solution Center a message appears it is not working since IE is not my default browser while also missing Adobe Flash Player.

IE is no longer supported and so is Adobe Flash. Tried to scan via Paint but this workaround also does not do the trick.

Is there any kind of another workaround I can still use this device to scan....thanks.

[Kumar0307 · Accepted solution]

@stevinsonboy, Welcome to the HP Support Community! I’m here to help.

This model printer is not compatible with the HP Smart app due to its age and there is no driver available on the HP Support site.

Use a compatible scanning app to scan.

HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.

Go to Installing and Using HP Scan and Capture (Windows 10) for more information.

Windows Scan app: Use this Windows app to scan from most HP all-in-one printers.

Search Windows for Scan, and then click the Scan app in the list of results.

Windows Fax and Scan: Use this pre-installed tool to scan photos and documents.

Search Windows for fax, click Windows Fax and Scan in the list of results, and then click New Scan.

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[stevinsonboy]

Hi Kumar0307,

Thanks a lot for helping me out, I really did not expect there was a solution, but you made my 3in1 fully working again.

Where, in which time zone, you are: have a wonderful Tuesday.

Cheers!

[Kumar0307]

@stevinsonboy

Thank you. Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!