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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-31-2021 02:58 PM

HP Recommended
Product: HP PageWide 377dw MFP
Operating System: Microsoft Windows 10 (64-bit)

Dear there,

 

When I want to set up scan to email function. I need to fill in a log-in account. Can you let me know what is the default account information? I re-set all the wifi and network setting. Then I do the following attempts, 

I tried to log in without not filling in any information - not working. 

I tried to use admin and no password - not working. 

 

 

 

 

 

1 person had the same question
1 REPLY 1

‎09-23-2021 05:47 PM

HP Recommended

Hello,

 

Hope you are well, once you try to set it up on the Embedded web server, make sure to use your email as the username and the password is the one that you use to log in into your mailbox or email account, in case you have two step verification , please make sure to generate an app password for the printer and include into the scan to email config as the password, so the printer can access your email.   If you dont have 2 step verification on the email, please check the less secure app access is on , most of the time that could block printers or devices.

 

Thanks,

I am an HP employee
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