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HP PageWide Pro 477dw

Hello,

 

Looks like the ability to scan multiple pages on our HP PageWide Pro 477dw MFP has gone awry.  Any time a user has multiple pages stacked on top of the unit, the feeder jams after 2-3 pages.  It's maddening.  I've popped open the top portion of the unit and made sure there are no obstructions in any of the feeder wheels.  Still jams every time.

 

The sensor picks up that there is paper in the loader and you hear the audio cue, so all that seems to be functioning properly.  But there's something amuck in the actual feeding process.


Any suggestions are greatly appreciated!  

 

Thanks

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