HP Photosmart 6520e printer scan code error # 403

[JG56]

Scan error code # 403. Cannot connect to server. Have used virtual agent many times, nothing works, helps. Used HP assistant,  says everything ok, up to date and working. Uninstalled and reinstalled, no help. Cannot talk to a person, not good!

[Jay_G24]

Hi @JG56

Welcome to the HP Support Community. I'd be happy to assist you with the  "Scanner error #403" issue. 

 Are you able to make copies using the printer?

Try the steps below to resolve the issue-

Reset the product

1. With the printer turned on, disconnect the power cord from the rear of the printer.

1. Unplug the power cord from the wall outlet.
2. Wait at least 60 seconds.
3. Plug the power cord back into the wall outlet.
4. Reconnect the power cord to the printer.
5. Turn the printer on. HP recommends plugging the printer directly into a wall outlet

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

• 1. In Windows, search for and open View local services .

• 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

• 3. Look at the Status and Startup Type values.

  • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

    

  • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

    If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JG56]

Goggled to find answer to fix problem.

Nothing on HP worked.

Response from Jay was helpful. I went into windows and changed settings,  but still not work.

Need to go to printer web settings,  turn off, should return to home screen, reset information, should start working, mine did! 

[Jay_G24]

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!