cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
80
Flag Post

HP Photosmart 7520 No longer scans to email - annoying Web Services TRAP

HP Recommended
HP Photosmart 7520
Mac OS X 10.6 Snow Leopard and older

I have already tried all the troubleshooting I have seen here on this forum and HP is IMPOSSIBLE to get ahold of.

The issue is, I used to be able to scan to email. I do not have software for this printer. It was given to me and it is set up wirelessly using WiFi. It worked great from 2018-2019 but suddenly it gives me the biggest headache with Web Services. I dont want it - and no there is NO window to deactivate it. I am not sure if it is even on but I am TRAPPED in this endless cycle of this message (by the way I do not have the windows everyone talks about on here so thats why they dont help and yes I have tried engineering mode):

Attempt to scan to print, I get this:
"Your new HP printer includes the following Web Services: ePrint, TouchSmart Apps, and Automatic Product Updates. Accept terms of use and enable Web Services? Refer to printed guide." Dont Accept or Accept.

I hit Dont Accept and I get "Web Services enables ePrint, TouchSmart Apps, and Automatic Product Updates. Touch Yes to continue without Web Services. Touch No to return to the previous screen and accept Web Services." Yes or No.

 

NO MATTER WHAT combination of accept dont accept yes or no, I am sent back and forth or back to settings.

 

I may even get a "Unable to connect to Web Services. Confirm internet access and try again or enter a proxy address." My web connection is fine. Yes the blue light for internet is solid and on.

 

YES I have tried everything! Please help. This is excruciatingly annoying and this is exactly why I never buy HP products (I was very hesitant on taking this as a gift).

1 REPLY 1
HP Support Agent
HP Support Agent
13,093 13,078 701 531
Message 2 of 2
Flag Post
HP Recommended

@DragonStar2000

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation