HP Printer 7520-Scanning not working

[MikeAPP]

Dear All,

I have a printer HP Photosmart 7520 for many years. I never had any issues scanning any documents to my USB.

However, I now get message  as follows:

'' Original feed''

''Make sure your document is placed all the way into the automatic document feeder, then retart the copy job.'

I have checked the printer inside out to see if there is any paper jammed for the last few weeks and found nothing obstructing. I have even switched off the printer a few times and press the switch button for 15 secs but still no results.

Can anybody know how to solve this please.

Many thanks

Mike

[Kumar0307]

@MikeAPP, Welcome to the HP Support Community!

I understand you are not able to scan from the printer to the USB drive. Have you tried scanning to the computer and check if that works?

Try making a standalone copy from the feeder and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Try a different USB drive. Or, place the document on the flatbed glass and check if that helps.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[MikeAPP]

Hi Kumar

Thank you for your kind response.

Unfortunately, it does not work.

I still can't scan to my USB.

Please assist.

[Kumar0307]

@MikeAPP

To know how to scan to a USB device, refer to page 19 of the user guide.

If the issue persists, we can try to perform a factory reset on the printer which may help to resolve this issue.

Note: All the data on the printer will be deleted and it has to be re-setup.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how it goes.