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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I have changed my router, password etc in the house. All devices reconnected but printer does not allow me to change settings because features are locked. How do I unlock to change routers?  or how do I unlock to get to factory settings and start over 

 

1 REPLY 1
HP Recommended

It appears the control panel is locked out.  You can try the following using this picture as a reference.

Turn the printer on and tap at location "5"  with your finger at least 4 times.  It won't be visible, but just start tapping there.

 

If your control panel does not match the above then contact HP support


Click here for world-wide contact info

 

Location "5" is the back arrow.  If the arrow is not there at '5' then use where ever it is.  Let me know if this works as there are a lot of 80xx printers.


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