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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

HP Pro 8715 Printer

 

I am having a problem that just started to occur.  When I scan or use the feed there is a 1” wide vertical line the length of the paper on the left side.  I have already cleaned the all of the glass and there is still the 1” vertical line.  

 

Please help, I have no problem tearing it apart and fixing it, I just need to know where to start.  

Thank You, Kris

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