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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-21-2024 02:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

After last weeks update to my printer, the scanner no longer will scan to my computer.

Everything else works, I can print from my computer, and from my cell phone.

The error message says:

Unable to Communicate with the Scanner.

I have unplugged, waited, and it plugged it in numerous times.

I have also tried numerous times the HP Print and Scan Doctor.

Category:
1 REPLY 1

‎03-21-2024 02:43 PM

HP Recommended

The driver update did not contain any scanner code.  You will need to install the full driver package.

 

Put in the product id, serial number or model information 

https://support.hp.com/us-en/drivers

 

or provide the model here and I can try to find the full feature software

 

Some older printers required a 3rd party solution for the scanner but I suspect your problem is just an incomplete driver.

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