• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-25-2020 03:53 PM - edited ‎11-25-2020 03:53 PM

HP Recommended
Product: HP 5255
Operating System: macOS 10.15 Catalina

I set up a Smart Task on my iPhone app to scan and save files to Dropbox, which worked fine until today. Now after scanning, the process doesn't advance beyond "Smart Task Running" in the Activity view. There's no error message. I'm just stuck in limbo. 

 

I disconnected and reconnected my Wifi network. No luck. I created a new Smart Task to scan and save files to Google Drive, and the same issue happens. 

 

I researched similar issues and saw that HP Support recommended updating OS. So I updated to Big Sur 11.0.1. No luck. I saw another recommendation to update the software on the printer. I checked, and mine says it's up to date. I removed the app from my iPhone and reinstalled it and the same thing happens. 

 

Can you help? 

Category:
1 REPLY 1

‎12-07-2020 09:52 AM

HP Recommended

@Chuck404, Welcome to the HP Support Community!

 

Kindly refer to the steps mentioned in this post to setup scan to network folder from your MAC.

Update the HP Smart app from the App Store.

Click here to know more about the HP Smart tasks.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.