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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY Pro 6455 All-in-One Printer
macOS 12.0 Monterey

Whenever I open the HP SMART program to try and scan something, it will show 3 versions of my single printer and I have to wait about 45 seconds for each one to "connect" where it ALWAYS comes back OFFLINE for every one of them... Why do I have THREE printers all with the same name when I only have ONE? How do I get rid of them? Why are they ALWAY S offline, even though if I go to HP SMART on the internet it shows ONE version of my printer and it is ONLINE.... This has been an ongoing problem since I have used HP SMART program. 

 

2 REPLIES 2
HP Recommended

It's a horrible app. I always have problems when I try to use it!!! I wish they'd upgrade or update or SOMETHING!!!

HP Recommended

@dbwarner5

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.