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08-13-2022 05:11 PM
I KEEP GETTING ERROR CODE WHEN TRY TO SCAN. WOLL NOT PROVIDE .PDF OR.JPG. PRINTER PRINTS TEST PAGES, IS RECOGNIZED BY HP SMART. ASKES ME TO LOG ONTO SMART. HAVE SMARRT ACCOUNT RECENTLY VERIFIED. SMART TAKES MINUTES TO LOAD AND MORE MINUTES TO VERIFY ACCOUNT. EVERYTHING WORKED ONCE UPPON A TIME TO SCAN 150 PAGES USING FEEDER. PRINTER IS AN 8020. AM USING WIRELESS. NO PAPER JAMS, ETC. CODE IS UA_400_EB000U0217. HAVE INSTALLED, UNINSTALLED, AND REINSTALLED MULTIPLE TIMES PER SMART INSTRUCTIONS. MICROSOFT SCAN OPTION DOES NOT WORK EITHER. DIAGNOSTICS SHOW NO PROBLEMS. HELP. 😞
08-16-2022 04:12 PM
Welcome to the HP Support Community.
I'd be happy to help.
Let's try to do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
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Have a great day!
I am an HP Employee
08-16-2022 07:51 PM
tHANK YOU!!!! Do I follow the process that loads HPSmaart as a part of the process you outlined? Doest his process/steps sequence also add any changes to the printer firmware that are necessary also? Interesting sidenote, my printer disconnects from my wireless usually after around 10 minutes of no activity and I have to reconnect by pressing the router WPS for about 3 seconds.
08-17-2022 10:21 AM
The process appeared to work. it did require that HP Smart be used which is not reliable and urgently needs improvement by HP. When I tried to scan, it went to Smart for my sign in. Did the sign in, watched while it took 4 minutes to load the account and then verify that. 😞 It scanned correctly and was saved as a .jpg. 🙂 The software does not provide cropping prior to scanning or afterward. The printer still disconnects from the network after 5 minutes of no activity. 😞 I will let thigs rest for 2 hours, reboot and try again. I wonder how to bet on the outcome.