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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

I bought this all-in-one new years ago. I've never had this problem until the last week or so? If I try to use the HP SMART app it wants me to sign in, but it give me an error! 

"We can't connect to the service you need right now. Check your network connection or try this again later." 

I can use other programs to scan documents, but this doesn't work as well as the HP SMART with scanning. This has been going on for over a week! My network is working just fine for everything else including streaming, so I really think this is an HP problem! I also don't understand why I need to sign in just to scan a document for myself when I DON'T NEED THE EXTRA FEATURES HP gives as a reason you must sign in to HP SMART in order to use it!  

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