• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

WHY WHY WHY ? must I login into use the features of my printer, what [content removed] thought this was a good idea I purchased the printer and was using it without login for some time till some [content removed] made me login into use the app ascociated with my printer.

Please remove the login feature or explain why I must login to use my local printer in my office in my house or allow us to put please remember who I am 

 

Regards 

PO Consumer

2 REPLIES 2
HP Recommended

@Amack57 

 

Name calling is not allowed in our Community.

Your comments are welcome as long as they adhere to HP Community RoP - Rules of Participation

 

Experts, Agents, and members of the Community are here to help where and when we can do so.

 

"Why"

True - HP Smart requires that you sign into the application using your HP Account credentials.

The change from "recommended" to "required" was implemented for most regions at the end of 2020.

 

Windows -- Supported versions of the OS and Supported Printer model

 

  • HP Smart is optional when you can instead install the Full Feature Software for your printer.
  • The full driver printer software includes HP Scan.
  • Installing the full driver also provides the foundation so you can install other / additional supported scan software and applications.  No sign-in.

 

General Example - Windows - Parts to the Printer Software - FYI only

Parts_to_Printer_Software_6Parts_to_Printer_Software_6

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

 

Dragon-Fur

HP Recommended

Why was it changed from recommended to required whats the reason, I see no real reason to login into a local application which is undoubtably installed on thousands of computers that have the printers installed locally,  a login in app would possibly be required on a domain or corporate enviroment not on someones local printer . I purchased the printer in 2017 and was using the app a solid 3 years prior to this requirement.

How do we request that the application be exempted from manadatory login and returned back to a more user friendly requirement.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.