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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-09-2020 11:30 AM

HP Recommended
Product: HP Office Jet Pro 8715
Operating System: Microsoft Windows 10 (32-bit)

After the recent upgrade install of HP Smart App, the Edit/Done is not working.  I scan my doc first.  Then hit Edit to change orientation from landscape to portrait view.  I then hit "done".  Then nothing is saved from my edit.  Either one of two things happen.  First, the page in my scanned doc does not turn to portrait and stays the same in landscape view.  Or Second, my page in scanned doc turns to portrait mode yet covers my page with a solid rectangle block over 3/4 page.  Block becomes different colors, from black to red to white.  Tried saving scanned doc when in this view.  Saved Scanned Doc is saved like covered up block.  What else can I do?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2020 10:43 AM

HP Recommended

I uninstalled the app and reinstalled it and it is working fine now.

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2 REPLIES 2

‎11-23-2020 10:43 AM

HP Recommended

I uninstalled the app and reinstalled it and it is working fine now.

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‎01-21-2021 02:35 AM

HP Recommended

I have the same problem. I had it once before and unistalling and reinstalling worked. Unfortunatelly, this time it didn't help. The app seems to decide at random which saves are saved and which not. So now I can edit about half of the pages but the changes vor some pages are not saved no matter how often I try.

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