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08-28-2022 07:13 AM
I have Windows 11 on my laptop and was looking for an all-in-one HP printer. The DeskJet 3700 is my second HP printer with this behavior. The printer is connected via USB and prints just fine. When I try to scan with HP Scan I frequently get the "HP DeskJet 3700 was not found" error. I can print, but not scan so I know the connection is good. This was a new printer so fresh install using the full driver set directly from HP.com. Similar behavior in the Windows scan tool.
08-28-2022 08:13 AM
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.
Past the following command and press enter:
Sc config stisvc depend= rpcss/ShellHWDetection
Now restart your computer and try scanning, may you see any difference?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
08-29-2022 07:28 AM - edited 08-29-2022 07:29 AM
The SC command was successful, but unfortunately after a restart this did not restore my ability to scan. Would appreciate any other suggestions to get this working.
I should also mentioned that scanning DID work a few times after initially installing the printer, but then stopped and resulted in the error.
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