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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-28-2022 07:13 AM

HP Recommended
Operating System: Microsoft Windows 11

I have Windows 11 on my laptop and was looking for an all-in-one HP printer.  The DeskJet 3700 is my second HP printer with this behavior.  The printer is connected via USB and prints just fine.  When I try to scan with HP Scan I frequently get the "HP DeskJet 3700 was not found" error.  I can print, but not scan so I know the connection is good.  This was a new printer so fresh install using the full driver set directly from HP.com.  Similar behavior in the Windows scan tool.

 

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3 REPLIES 3

‎08-28-2022 08:13 AM

HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-29-2022 07:28 AM - edited ‎08-29-2022 07:29 AM

HP Recommended

The SC command was successful, but unfortunately after a restart this did not restore my ability to scan.  Would appreciate any other suggestions to get this working.

I should also mentioned that scanning DID work a few times after initially installing the printer, but then stopped and resulted in the error.

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‎09-16-2022 12:32 PM

HP Recommended

Unfortunately still no success with this.

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