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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Scan and HP Smart only scans with a max 300dpi with the MFP M479dw.

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HP Color LaserJet Pro MFP M479dw
Microsoft Windows 10 (64-bit)

Hello everybody,


I have an HP Color LaserJet Pro MFP M479dw, which supports a maximum scan resolution of 1200x1200 dpi.

Unfortunately, only a maximum resolution of 300dpi can be selected in the "HP Scan" and "HP Smart" software.

Only the WIA driver supports higher resolutions.

Is there a way to scan with a resolution greater than 300dpi with the HP software?


Thanks and greetings,





//edit: Attaching photos (in this case three screenshots) doesn't seem to work?!

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HP Support Agent
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Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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