cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
CComm
New member
4 2 0 0
Message 1 of 5
339
Flag Post

Solved!

HP Scan does not find my printer but HP Print and Scan Doctor does

HP Recommended
Photosmart C3180
Microsoft Windows 10 (64-bit)

HP Print and Scan Doctor even made the scan with the "scan test".
How can I use directly that utility without all the HP Print and Scan Doctor protocol?

1 ACCEPTED SOLUTION

Accepted Solutions
Andr-1611
Level 15
Level 15
1,001 994 104 542
Message 2 of 5
Flag Post
HP Recommended

Hello @CComm,
Welcome to the HP Support Community!

 

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
Andr-1611
Level 15
Level 15
1,001 994 104 542
Message 2 of 5
Flag Post
HP Recommended

Hello @CComm,
Welcome to the HP Support Community!

 

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
Was this reply helpful? Yes No
CComm
Author
New member
4 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Dear Andreas,

thanks so much. I can now open HP Scan. You must be a magician!

 

Do you think your magic wand could also show me how to know if the scanned file is saved and where?
I changed the directory, could not change the file name (Scan.pdf) and cannot find a new file on my PC.

 

Have a nice day!

 

 

Was this reply helpful? Yes No
CComm
Author
New member
4 2 0 0
Message 4 of 5
Flag Post
HP Recommended

OK, a notification is showing me I can also use HP Scan and capture.
That one works perfectly

Was this reply helpful? Yes No
Andr-1611
Level 15
Level 15
1,001 994 104 542
Message 5 of 5
Flag Post
HP Recommended

OK

 

Create a new folder "Scan" under your account in the Documents folder.

Andr-1611_0-1613083891874.png

1. and 2. make these settings
3. click on Browse and
4. search for the folder Scan under Documents
5. save shortcut

 

Now all scans with this shortcut will be saved in the "Scan" folder.


Regards
Andreas


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation