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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet MFP M277
Microsoft Windows 10 (64-bit)

Installed printer to new computer and all works fine. Once the computer is turned off, and then restarted, everything works except the scan function. Message says that " the HP CLM277 Scan was not found". Reload the scan driver PCL-6 and all is well until next time computer is shut down and restarted. 

2 REPLIES 2
HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks for the reply.

I did as you say but now there is no response whatever to request to scan. It does not indicate that file is not found.  No response at all. So how do I undo what I did?

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