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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-13-2023 08:33 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer
Operating System: Microsoft Windows 11

Using "HP Scan", the first scan of one page works well, I can see the result on the screen and save it.

If I want to do a second page or a new scan, the printer scans the document but there is no result on "HP Scan".

To scan another page I need to restart the printer and "HP Scan" and usually it works for one page... sometine no.

I have run  HP "Print&Scan Doc 5.7.4", no problem detected.

The printer is connected by USB to the computer (HP also)

Before summer and for month everything was working without any problem.

2 people had the same question
2 REPLIES 2

‎09-14-2023 02:13 PM

HP Recommended

Hello @BenoitS ,
Welcome to the HP Support Community!

 

Please install this Software here.

 

Kind Regards
Andr-1611

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1 person found this reply helpful
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‎09-16-2023 10:02 AM

HP Recommended

Hello Andr-1611,

Many thanks to help me to solve this, I have installed the software but unfortunately the issue is still the same.

Best regards

BenoitS

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