HP Scan "The LJM282M285 was not found"

[joelday]

I have an HP Color LaserJet MFP M283fdw that I'm trying to do full duplex scanning.  I downloaded and installed LJM282-M285_UWWL_4_1_Full_WebPack_44.6.2710.exe, but when I run the Scan a Document or Photo I get a prompt that says my printer was not found.

In the Print section of the application, I am able to view the print status and print a test page.  From the HP Smart app I am able to scan, but only one sided.  What am I missing to get the full duplex scanning working?

[Betty0610]

@joelday

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[joelday]

Thanks for the list of things to try.  I went through each step but I am still getting the same error.  It is only with the "Scan a Document or Photo" option that I get that error.  When I click "Scan to Network Folder Wizard" it launches and I am able to setup Network Scanning.

Is there any way to check and see where the app is looking to find the printer?  It is a network attached printer with a static IP address.  Printing works fine, and I can scan from the HP Smart App just fine.  

I want to do double sided scanning, and the HP Smart App doesn't do that (or does it?)

[Betty0610 · Accepted solution]

Restart the Computer and try again? Do you've this Printer connected to any other Computer?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[joelday]

Thanks for the reply.  The printer is connected to the network, so my work computer also has connectivity.  I will try and install the app from there.

[Betty0610]

Sure, do keep us posted 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[joelday]

Just to follow up on this, the other device worked perfectly.  IDK why my home computer is not connecting, but my laptop worked fine.  

[Betty0610]

Did you uninstall and reinstall the HP Smart App and try?

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!