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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-12-2025 05:49 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3302fdw

Has anyone worked out how to get HP Scan to Email working on O365 yet? 

My printer is a HP Color LaserJet Pro MFP 3302fdw

 

I have tried with a standard user and the new high volume email (preview) user nothing works

When i run Email Server Test I get Invalid Credentials. 

I have read a number of different articles and nothing works... 

Category:
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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2025 06:26 AM

HP Recommended

You cannot use your account credentials.  Your username (email) is ok but you need an app password as discussed here.

 

Let me know if any of these video are helpful. I do not have office 365 nor do I have an HP printer that can email out a scan.

If one or more is useful I will refer it to the next person that has a problem like yours

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

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1 REPLY 1

‎02-12-2025 06:26 AM

HP Recommended

You cannot use your account credentials.  Your username (email) is ok but you need an app password as discussed here.

 

Let me know if any of these video are helpful. I do not have office 365 nor do I have an HP printer that can email out a scan.

If one or more is useful I will refer it to the next person that has a problem like yours

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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